Policies and Procedures
STUDIO HOURS: Currently, we are open by appointment only. Please contact Holly Noel Photography to schedule a pick-up date/time and/or an ordering appointment.
COMMUNICATIONS: Holly Noel Photography’s primary mode of communication is email. Please allow 24-48 hours to respond to your contact emails/messages. Please do not contact Holly Musolf or Holly Noel Photography via personal Facebook or Instagram; there will NOT be a response. The best contact means include email (hollynoelphotos@gmail.com).
ADULT/PARENT PRESENCE AND PARTICIPATION: The parent(s) and/or legal guardian(s) of all children under 18 shall attend all communications and events.
BOOKING POLICY: Holly Noel Photography's total portrait session fee includes a non-refundable payment of 50% of the total portrait session fee and must be paid in conjunction with signing of a contractual agreement. A portrait session date will not be reserved until both items are completed. The Client agrees that this non-refundable payment is earned by the Photographer when paid, and is remitted in consideration of the experience, reputation, and skill of the Photographer, and in consideration of the inability of the Photographer to schedule other clients during this time.
CLIENT USAGE: The Client shall only use the photographic prints, including digital files, in accordance with the permissions within portrait session agreements. The Client’s prints are for personal use only and shall not be submitted to contests or reproduced for commercial use. The Client shall not make, or provide authorization to a third-party to make, reproductions of works resulting from portrait sessions without express permission of the Photographer. Additional prints and/or digital files may be purchased between third parties and the Photographer with the permission of the Client. Accordingly, if the Photographer provides a digital file print release, the Client must act in accordance with the release.
SOCIAL MEDIA: The Client may share web/blog post links and social media albums through the use of the share functions and dissemination of direct links. The Client shall not copy, download, screenshot, or capture the photographs in any other fashion. The Client shall identify Holly Musolf Photography in the caption of all photographs uploaded to social media websites and profiles.
PRICING AND PAYMENTS: All prices are subject to change without notice. Contract prices will not be changed upon signing of the contractual agreement(s). No products will be delivered until the entire amount is paid in full. Acceptable payment methods include cash, Venmo, debit, or credit card, with payments made payable to Holly Noel Photography.
RESCHEDULING AND LATE ARRIVALS: If the Client requests to reschedule a photographic portrait session, the Photographer may apply the initial payment to a rescheduled session if notice is given at least seven (7) days before the scheduled portrait session. The rescheduled session must take place within six (6) calendar months. Any Client who arrives late to the session will have the amount of time late deducted from the time allotted for the portrait session. The photographer will not provide a partial refund or other compensation for the time deducted from the portrait session due to the late arrival of the Client. If weather conditions are not desirable for the portrait session based on the photographer's recommendations, the portrait session will need to be rescheduled, and the portrait session fee will be transferred to the rescheduled portrait session date. Due to liability and equipment damages, this decision will be at the Photographer’s discretion.
CANCELLATION: If the Client requests to alter or cancel seven (7) or more calendar days before the agreed-upon photographic event date, the initial nonrefundable payment will be applied to a mutually agreed-upon reschedule date. If the Client fails to show or cancels seven (7) or fewer calendar days before the agreed-upon photographic event date, the initial non-refundable payment will be forfeited.
ACKNOWLEDGEMENTS AND RESTRICTIONS: The Client understands that when sharing Photographer’s portraits online via personal website, Facebook, Instagram, or any other social media platforms, the Client must include Holly Noel Photography’s watermark. The Client agrees that images will not be edited in any way, including removing the watermark, cropping the image, adding filters, or any other creative alterations. The Client should also include Holly Noel Photography in the social media platform tags when available.
LOCATION AND TRAVEL: The photographic session will begin at Holly Musolf Photography’s choice of location. If the Client specifies a certain location to be used during the portrait session, the Client is responsible for all location fees involved, such as location access fees, parking, and other expenditures directly required for fulfillment of this Agreement.
COOPERATION: The Photographer is not responsible for the behavior of parties involved with the shoot, except for the Photographer’s personnel. If the desired outcome of your portrait session is jeopardized by the behaviors of parties involved except for the Photographer’s personnel, the Photographer cannot be held responsible. The Client will assist and cooperate with the Photographer in obtaining the desired photographs, including but not limited to specifying persons and/or scenes to be photographed; taking time to pose for photographs at the Photographer's direction; providing a person to guide the Photographer to desired persons and/or scenes; pre-shoot consultations and questionnaires, etc. The Photographer will not be responsible for photographs not taken as a result of the Client's failure to provide reasonable assistance or cooperation.
PHOTOGRAPHY AND VIDEOGRAPHY: The Client will not engage in photography or videography during the photographic session unless otherwise agreed to by the Photographer. Engaging in this behavior entitles the Photographer to end the portrait session without refund or reschedule available to the Client.
COMPLETION SCHEDULE: All photographic portrait session proofs will be processed and available for delivery and viewing between six (6) and eight (8) weeks from the event date. Completion schedules and delivery of products will be determined by the Photographer. Third-party manufacturing laboratories and partners are utilized for products and may provide restrictions on an order not outlined in this Agreement.
PHOTOGRAPHIC MATERIALS AND ARTISTIC RIGHTS: All photographic materials, including but not limited to negatives, transparencies, proofs, and previews, will be the exclusive property of the Photographer. The Photographer retains the right of discretion in selecting the photographic materials released to the Client. The Client will receive proofed prints and an accompanying online viewing and ordering gallery to select from, and will not receive any photographic materials not presented to the Client. The Photographer also retains the right to adjust the photographs in post-processing as the Photographer deems within their creative control.
COPYRIGHT AND REPRODUCTIONS: The Photographer shall retain copyright ownership of all works created during portrait sessions, including but not limited to all images in their original and processed formats. It is understood that any duplication or alteration of original images is strictly prohibited {Copyright Law Title 17, Appendix V. Additional Provisions of the Digital Millennium Copyright Act 2005, Section 102} without the written permission of the Photographer. Alterations include, but are not limited to, application of filters, cropping, or modifications of any kind.
